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Data is everywhere, but insights are rare.
I know this firsthand from years working agency-side in digital marketing and analytics for global brands—optimizing billions in media spend, tracking behaviors across platforms, and measuring every available data point across the customer journey.
We operated inside complex martech platforms, developed and owned by big tech companies, designed to automate and optimize a massive online ecosystem of messaging and signals. Managing these systems required deep expertise and continual training.
Entire agency teams were dedicated to client accounts, structured by campaign and channel. Being “data-driven” was tablestakes. We continually optimized ad copy, inventory sources, channel mix, tactics, spend rates—you name it. We endlessly reviewed ad exposure reports and conversion models, aiming to give clients a clear view of campaign performance.
Yet, year after year, many media plans looked remarkably similar, and many of the dashboards and reports we built went largely unused. It wasn’t for lack of effort or interest—it was because the sheer volume of information (and competing priorities) made it difficult to extract clear, actionable insights. Clients didn’t need more information; they needed more direction.
Here’s the truth: Most dashboards are dense, nuanced, and missing the context or causality needed to drive strategic change.
Clients aren’t looking for more charts. They’re looking for clear answers.
Our brains are wired for clarity, not clutter
A recent Caltech study found that while our sensory systems can intake up to 1 billion bits of information per second, our conscious minds can process only about 10 to 60 bits per second. This staggering gap highlights the brain’s limited capacity to consciously manage the flood of incoming data.
Our sensory systems—optimized for speed and pattern recognition—operate largely automatically and unconsciously. In contrast, higher-order cognitive functions like decision making and reasoning, managed by the prefrontal cortex, are slow, effortful, and resource-intensive.
Dashboards often overload our fast, automatic brain systems without effectively supporting the slower, more deliberate systems we rely on to make meaningful decisions.
The real competitive edge: Turning data into insight
Over the past few years, I’ve combined my background in architectural design, marketing, and cloud technology to create solutions that bring new visibility into built environments.
Brands today are seeking tools to power and measure their in-person spaces and many existing platforms fall short. They often fail to integrate critical variables like behavioral patterns, emotional sentiment, geography, time of day, affect heuristics, and even weather.
By weaving deeper, real-time context into physical spaces, brands can create more responsive, more personalized, and ultimately more valuable experiences.
We’re entering a new phase where platforms must go beyond tracking—they must deliver strategic, insight-rich functionality. They must act like trusted confidants: capable of processing vast amounts of data behind the scenes and surfacing simple, powerful next steps.
In this new era, decision making should feel more intuitive and more informed at the same time.
Welcome to the age of answers
The online dashboard era is ending.
We’re entering what I call “the age of answers”—where the next generation of tools, especially in the real world, will surface context, causality, and clear actions.
These tools will make us feel smarter, faster—unlocking new forms of value, new competitive edges, and a better relationship with the flood of data surrounding us.
James Chester is cofounder and CEO of WVN.